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Privacy Policy for Your Account

This Privacy Policy tells you what we collect when you open an account, save cookie choices, contact support, or move money with Touch 'n Go, GrabPay, Boost dan…

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When This Policy Applies

moka888 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy covers the data we collect when you create or use an account, contact us, save cookie choices, or send payment traces through Touch 'n Go, GrabPay, Boost dan FPX. We use that data to confirm access, process requests, keep records, answer support messages, and

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meet legal duties that apply where your account is used. If local law sets a limit on access, eligibility, storage, or sharing, we follow the rule that applies in that location and only provide the service where local law permits. We keep some records for fraud
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checks, dispute handling, and audit trails, then remove or anonymise them when they are no longer needed. If you want a copy, correction, or deletion, send the request through the contact paths below and we will verify it against your account before we act.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REQUEST ROUTES

Where To Send Privacy Requests

If you want to access your record, fix a detail, ask about cookie choices, or question how long we keep a file, use the contact paths…

DATA HANDLING

How We Keep Records

We keep privacy handling practical. Login records, cookie settings, and support threads stay linked to the account so we can spot duplicate requests and answer you with the right context.

Data capture

We only collect what is needed for registration, login, payment matching, and support. That usually includes your contact details, device signals, and messages you send us, not extra fields we do not use.

Cookie control

Cookie choices are saved on your device and can be changed later from the account area or browser settings. We use cookies to remember sessions, language, and fraud checks, not to follow you across unrelated sites.

Account security

We verify changes with your email, phone, or recent payment trail before updating sensitive data. If something looks unusual, we may pause the request until we are satisfied it comes from you.

Retention windows

Records stay only as long as needed for account handling, dispute work, tax duties, or anti-fraud checks. After that, they are removed, masked, or archived in a way that no longer points straight to you.

Change requests

You can ask for correction, access, or deletion through live chat or email. We may need extra proof before we act, especially if the request affects payment traces or a request filed from outside Malaysia.

Contact trail

Each privacy message gets a ticket number so you can follow the thread. That record helps us keep the same answer across chat, email, and the account form until the case is closed.

Common Privacy Questions Here

These questions cover how we collect, use, store, and correct account data. If your situation is tied to local law, the answer depends on where your account is used and what the law allows there. When you still need help after reading these answers, send the same request through chat, email, or the account form and we will verify it before we act.

When you open an account, we collect contact details, login details, device signals, and any payment reference needed to match a deposit or withdrawal request. We do not ask for more than the process needs.

Yes. Send the request through chat, email, or the account form, and we will verify that it comes from you before sending a copy. Some items may stay hidden if local law requires us to keep them.

Cookies remember your session, language, and some security checks. You can change those choices in your browser or account area, although a few technical cookies may stay on to keep the page working.

We share data only with service providers that help us run the account, payment rails used for deposits or withdrawals, or authorities when the law requires it. We do not hand it out for unrelated use.

We keep records only for the period needed for account handling, dispute work, and legal duties. After that period, we remove, mask, or archive the file so it is no longer tied straight to you.

Send the correction with the detail you want changed and the account email you use. We may ask for a second check before we update anything that affects your login or payment trail.

Access depends on local law and is available where local law permits. If your location changes what we can do, we will tell you which parts of the request we can complete and which parts we cannot.

Privacy Policy for Your Account

Where To Send Privacy Requests

How We Keep Records

Data capture

Cookie control

Account security

Retention windows

Change requests

Contact trail

Common Privacy Questions Here

01 What data do you collect when I open an account?

02 Can I ask for a copy of my data?

03 How do cookies affect my account?

04 Do you share my details with anyone?

05 How long do you keep my records?

06 How can I correct a mistake?

07 What if local law restricts my access?

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